About Us & FAQ
Our bespoke lingerie journey started in Cardiff Metropolitan university in 2019. During Abigail Walker's second year she discovered her love for handmade luxury lingerie. From there we have grown and grown into a luxury and unique business designing bespoke luxury lingerie and underwear for all women. Each piece is designed with your figure in mind, making sure all pieces fit you to perfection and make you feel empowered. Abigail Walker Lingerie prides itself in offering custom sizing on all of our pieces. Abigail saw a gap in the market for sexy, feminine lingerie for bigger busted women and wanted to be able to offer lingerie which was for everyone, all shapes and sizes. All pieces are handmade in South Wales.
It is important to Abigail to make a change in the industry widely known for fast fashion. Abigail ensures that every aspect of Abigail Walker Lingerie is as sustainable as possible from the fabrics used to the packaging.
'I believe that everybody deserves to feel confident and beautiful in sexy lingerie. Self-love and body confidence is a journey but we are with you every step of the way!' - Abigail
FAQ
When will i receive my order?
Each and every piece is handmade from scratch, which means every piece is cut, sewn and packaged by hand before it can be dispatched. We aim to have all orders ready in around 7 business days (Mon-Fri) from the order being placed.
Delivery times via Royal Mail are generally 1-3 days within the UK, international shipping times range from 5 - 9 days but can be longer if a package is held at customs.
I'm unsure on my bra size, what should I do?
If you're not sure on your UK bra size or clothing size just leave us a note at the checkout with your measurements. Please leave your under-bust measurement and the measurement across your bust.
How do I order a custom size and is it available on every product?
If you would like to order a custom size please select that sizing option on the product page and then leave your sizing in the notes box at the checkout (if you struggle with that please email your sizing to info@abigailwalkerlingerie.com along with your order number).
If there isn't a 'custom size' option on the product page that means that we are out of the fabric and unable to make custom sizes at that moment in time.
How do I care for my pieces?
Our pieces are made with care and are designed to last, to make the most of you AW Lingerie items we recommend hand washing in warm water with a gentle detergent and allowing to air dry. Do not tumble dry. Care instructions will be sent out with every order.
My items don't fit quite right, can I return them?
Currently we do not offer returns due to hygiene reasons and due to each item being custom made for you. We do understand though that sometimes things just aren't quite right so we do after free alterations on all items, just email us!
I've placed an order but I've changed my mind/i needed it for a specific date - can I cancel my order?
Unfortunately we do not accept cancelations as we hand make each and every item to order, once an order is completed we cannot cancel it. We also cannot accept responsibility or cancel orders for not reading item descriptions/terms and conditions regarding processing times if an item is dispatched within the stated 7 working days (10 during busy periods such as sales).
I'm ordering from outside the UK and I am unsure how to convert my sizes, what should I do?
If you're not sure what your size will be in UK sizing please leave your sizing information along with your country of residence when checking out and we will convert it for you.
If you have any questions that aren't answered here please feel free to email us and we will do our best to help!
info@abigailwalkerlingerie.com